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Shipping and Policies
Shipping Information
We will ship a product as soon as an order is placed. If you've provided a full address that includes your street #, city, province, and postal code, your shipment should arrive to its destination between two and eight business days depending on the location of the recipient. For example, shipments to Alberta usually take one to three business days. Shipments to Winnipeg and Toronto usually take three to five business days.
At Computer Outlet we do not profit on shipping. We offer the rates that we receive and pass the savings directly to you. Shipping rates will vary from company to company and will depend on the type of service used (ground, express, air etc.), destination, and weight. During your sales process the customer service representative will present the amount of shipping if any. For more detailed information, please call 1-877-987-8880 or e-mail: info@computeroutlet.ca.
Warranty and Return Material Authorization (RMA) Information
All systems and monitors are shipped from our operations centre in Calgary, Alberta. The following is our Warranty and Return Policy statement for Laptop Depot. If you have any questions, please call our customer service department Toll Free number at 1-877-987-8880 or e-mail: info@computeroutlet.ca.
Computer Outlet cares a great deal about customer satisfaction, and we make every effort to ensure that our refurbished computer equipment you receive meets your every expectation. For the rare occasions where there is a problem with the quality or functionality of your equipment, we ask that you follow our warranty and return policy procedures.
Warranty Statement
Unless otherwise negotiated and specified in writing, all Computer Outlet laptops or notebooks come with a 90-day warranty. All other computer equipment (monitors, desktops, accessories etc) come with a 30-day warranty. At our discretion, during the warranty period we will fix or replace any equipment found to be defective or we will issue an in-store credit. Warranty is limited to the hardware only. We do not provide assistance with setting up Internet accounts, other software installs or the installation of the operating system. The warranty does not cover damage to the equipment or operating system as a result of misuse or other end user installed software. Batteries are considered to be a consumable item and therefore are not covered under the warranty.
How to Obtain Customer Service
If you have a problem or question about your computer equipment, the first thing to do is call our customer service department at 1-877-987-8880. Our friendly customer service representatives will listen to your particular problem or question and recommend a course of action. If the customer service department authorizes you to send damaged or defective product back to Computer Outlet, you will be issued a Return Material Authorization (RMA) number. Please note that a RMA number will only be issued during the warranty period. You will be asked to then follow the steps detailed below.
In Store Return Conditions and Limitations
- All items should be returned to the Calgary South Computer Outlet retail branch (see address below) in proper packaging with the original purchase receipt.
- Our technical staff will then fix or replace your damaged or inoperable equipment.
- If the product returned is found to be in normal working order or if the technical problem is the result of misuse or end user installed software you will have two choices:
- At our discretion, we will issue a credit less a 25% restocking fee and original shipping cost, or,
- You will be charged a $60 inspection fee plus shipping to have the product returned to you.
- All products returned for credit must be complete (i.e. all manuals, keyboards, cables, a/c adapters, external CD-ROMs or floppy drives, etc.).
South Calgary Computer Outlet Address:
Computer Outlet Canada Inc.
4338 Macleod Trail South
Calgary, Alberta, Canada
Online or On-the-Phone Shopping Return Conditions and Limitations
All items should be returned to Computer Outlet at the address below in proper packaging to avoid any shipping and handling damages. The customer is responsible for paying any shipping charges back to Computer Outlet and for insuring its contents, if desired.
- The RMA number must be plainly marked on the outside of the package.
- Our technical staff will then fix or replace your damaged or inoperable equipment. We will then ship the repaired or replacement product to you at our expense.
- If the product returned is found to be in normal working order or if the technical problem is the result of misuse or end user installed software you will have two choices:
- At our discretion, we will issue a credit less a 25% restocking fee and original shipping cost, or,
- You will be charged a $60 inspection fee plus shipping to have the product returned to you.
- All products returned for credit must be complete (i.e. all manuals, keyboards, cables, a/c adapters, external CD-ROMs or floppy drives, etc.)
- RMA product must be returned within 7 days of receiving the RMA number to Computer Outlet.
South Calgary Computer Outlet Address:
Computer Outlet Canada Inc.
4338 Macleod Trail South
Calgary, Alberta, Canada
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